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Account Management FAQ

Answers to common questions about managing your beaconcha.in API subscription, upgrading plans, and working with multiple accounts.

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Can I change the email address associated with my account?

No, email addresses cannot be changed after account creation. This is due to technical limitations with our payment processor (Stripe), where accounts are permanently linked to the email used during registration.

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What should I do instead?

If you need to use a different email address:

1. Create a new account with your preferred email address
2. Subscribe to your desired plan on the new account
3. Cancel your old subscription via the pricing page by clicking Manage Billing

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Can I merge multiple accounts into one?

No, accounts cannot be merged or consolidated. Each beaconcha.in account is treated as an independent subscription and cannot be combined with other accounts.

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Why do organizations sometimes have multiple accounts?

Organizations often create multiple accounts to:

• Separate API keys for different projects or environments (development, staging, production)
• Provide independent rate limits for different teams
• Track usage separately for billing purposes

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The better solution: Enterprise Plan

If your organization needs multiple API keys or higher rate limits, the Enterprise plan is designed specifically for you. Instead of managing multiple separate accounts, Enterprise provides:

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How do I upgrade my plan?

You can upgrade your plan at any time through your account settings:

1. Log in to beaconcha.in
2. Go to User Settings → API Key Management
3. Select your desired plan and complete the upgrade

For Enterprise plans, contact us to discuss your requirements.

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What happens to my existing subscription when I upgrade?

When you upgrade:

• Your new plan takes effect immediately
• You’ll be charged the prorated difference for the current billing period
• Your rate limits increase instantly

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I need more than what my current plan offers. What are my options?

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How do I cancel my subscription?

To cancel your subscription:

1. Log in to beaconcha.in
2. Go to the pricing page and click Manage Billing
3. Cancel your subscription from the billing portal

Your access will continue until the end of your current billing period.

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How do I access my invoices?

Where to find your invoices depends on how you purchased your subscription.

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Purchased through beaconcha.in (Stripe)

If you subscribed directly on the beaconcha.in website, your payments are processed by Stripe and your invoices are available in the billing portal:

1. Log in to beaconcha.in
2. Go to the pricing page and click Manage Billing
3. Download your invoices from the billing portal

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Purchased through the Apple App Store or Google Play Store

If you subscribed through one of our mobile apps, the purchase was processed by the app store, and beaconcha.in has no access to those invoices. Request them directly from the store:

• Apple App Store: See View your purchase history for the App Store, or request an invoice at reportaproblem.apple.com.
• Google Play Store: See Review your order history to find and download your receipts.

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I have multiple accounts and want to consolidate. What should I do?

If you’re currently managing multiple accounts and want to simplify:

1. Evaluate your needs: Determine your total rate limit requirements and number of API keys needed
2. Contact us: Reach out to support@beaconcha.in to discuss Enterprise options
3. Migrate: We’ll help you transition to a single Enterprise account that meets all your needs
4. Cancel old accounts: Once migrated, cancel your individual subscriptions

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Still have questions?

• Join our Discord community for quick answers
• Email support@beaconcha.in for account-specific questions
• Visit our pricing page to compare plans